Cheap Air Customer Testimonials

Here is just a sample of the emails our customers have sent to us:

Thank you for making it so easy. You had the lowest fare and the BEST CONNECTIONS!! And I love the way I can view the itinerary and put payment info on the same page! I could just scroll up to double check everything was correct and as I thought it was. So count me in as a your new fan. The nex time I travel, I'll check with you guys first!Melissa K.
Del Mar, CA

I have been trying for 2 days to purchase a ticket from Travelocity with no luck and a lot of frustration. I decided to use you guys on a whim and had my ticket for my son in 2 minutes! I just want to let you know it was a pleasure to use your company. I now get to have him here for Mothers Day!!!Cindy R.
Park City, UT

I am so ridiculously impressed that you/your company would do such a thing as lower my ticket price when the fare dropped, despite the fact that I've already paid for it. I can't tell you how much I appreciate this. You guys rock! Thanks so much.Cathryn H.
Montrose, CO

I appreciate exceptional customer service. Your "best in class" approach does not go unnoticed! It's good to know you have live reps standing by.Brenda S.
Shaker Heights, OH

Thanks so much for correcting my mistake! I will always book with Cheap Air and tell my friends about you. Your site was by far the easiest to navigate and, after spending way too much time searching for the best deal and best time to fly, I am thrilled to have finally booked.Trudy W.
Oakville, Ontario

I must tell you how impressed I am by your customer service. I have contacted them twice now and each time I received a prompt reply plus the additional attention of a manager. I have never received this kind of response from any other discount travel site. The work your staff did for me has made me a true believer in CheapAir and I am telling everyone about your site. Thanks again for your assistance. I look forward to continued use of CheapAir for my travel needs in the future!Mercie N.
Brunswick, ME

I would like to express my appreciation for the knowledgeable and caring service that [CheapAir Customer Support Representative] Christopher Ekhana delivered yesterday. I am the executive assistant to the president of a very busy aeronautical company and I am frequently asked to help out with last minute travel arrangements. I am so grateful for his expert assistance: not only did he meet all time constraints with each change of flight and date of travel, he also saved our company quite a bit of money. What a wonderful reflection on your company!Kerry R.
Encinitas, CA

I can't thank you enough for this is wonderful and unexpected fare. This is the first time in years that purchasing a plane ticket hasn't been a discouraging and expensive experience. The savings on the ticket is very helpful to me, thanks again.John C.
New York, NY

We fly at least 3 times per month. I spent hours searching for airline tickets at low prices throughout the internet until I found CheapAir.com. Now I don't have to drive myself crazy searching everywhere. I just go directly to CheapAir.com and I can be sure I will find the best fares. Thank you Cheapair.com, because you always look out for my pocket!Olga R.
Caguas, Puerto Rico

I just wanted to drop you a quick note to commend the service I have received from Lesley Leon on your staff. She went above and beyond the call of duty. My itinerary was very complex and my requirements/dates were annoyingly specific. Lesley not only responded to my inquiry immediately, but patiently worked with me to meet my requirements and keep the cost as low as possible. She diligently worked every angle she could (i.e., alternative routes/airlines/times, calling the airlines directly, calling your software providers, etc.) to bring the cost down and through it all she was extremely cheerful, patient, and helpful in every possible way.Sharmil M.
Boston, MA

I was tremendously impressed by the professionalism and courtesy of your customer support personnel when booking a group flight. Besides the great price, it's nice to be treated like a valued customer rather than like an inconvenience. Thank you.Dennis M.
Schnecksville, PA

I'm writing to thank you for saving myself and my family over two thousand dollars over the past two years. This is really important since we're college students. In the past month or two, at least two of my friends have [also] bought tickets on your site. I love that you don't advertise false low prices like [some other sites]. I've compared them all numerous times and have encouraged my friends to do the same. You're always the lowest.Marnelle A.
Boynton Beach, FL

Dear [CheapAir Customer Service Rep.] August:

Thank you very much for all your help last night. As evidenced by your email alone, your customer service has been exemplary. That is something greatly appreciated by busy consumers like myself. I will not hesitate to utilize your service again in the future and I will certainly be recommending you to my fellow military and medical colleagues as well.

Thank you again on a job well done!

John G.
Medical Corps, US Army

I just want to write in about my recent experience using CheapAir.com-- my new favorite way to buy travel. I'm not a sophisticated traveler, nor am I a computer guru. But I found CheapAir's intuitive website super easy to use and navigate, quick, understandable, and you saved me quite a bit of money with mix and matching airlines to get to & from my destination. Your service is superior over others out there on the internet. I'll remain a loyal CheapAir.com customer!!David W.
Orange County, CA

I just wanted to let you know that I enjoy using your website to book my flights. It has always been tremendously cheaper than anywhere else online. Thank you for all of the easy options you have given us to book flights with!Shannyn S.
Halifax, Nova Scotia

I found your web site very easy to use, which was a relief to me. I usually get frustrated and irritated by the time I have found a flight and I was SOOOO pleased to realize that on your site, not only had I found an inexpensive flight, but the entire process was very quick. Thank you for building such a "user friendly" way to book flights. I now have you as my primary TRAVEL site and you will be the "first" and probably the only site I will need for my future travel.Catherine F.
Woodland Hills, CA

I started working as a travel coordinator for a national non-profit nearly three years ago. One day I was searching for flights and got completely fed up with the other online search engines...I came across CheapAir.com, and I have been utilizing your services for a little over two years now.

Due to the fact that I work for a small non-profit company, customer service, price and quality mean everything to me. You exemplify every one of those things. You guys are truly awesome!!! I get the sense that you all actually enjoy your jobs and that is a wonderful thing. Whether I am booking online or speaking with you directly, everything has always been personable; yet quick, efficient, and nearly effortless.

Although I am sure I have spoken with almost everyone there (seriously, I can name almost every one of you), one person stands out in my mind. I have to give kudos to Dana Galloway. I know I have probably driven her crazy with all of my flight changes and last minute needs for all of my staff, friends and business associates. She is a wonderful asset to your team.

Nancy C.
Newport News, VA

I just wanted to say thank you for one of your employee's that I dealt with on behalf of my son's air fare. Her name was Jacquelyn at extension #121 and she was absolutely wonderful to deal with. Her manner was very pleasant and very helpful; this is something that we in this country have grown to not expect any more, yet Jacquelyn showed me that there are still people out there that do their jobs with pride and actually provide Customer Service. Thank you for this!William H.
Swampscott, MD

I was trying to find the cheapest and most convenient way for my son to get back to his home in Osaka, Japan from Calgary, Canada, where he's going to college. After checking all the other "big" online travel sites, I came across your site and found a very convenient, no hassle flight that none of the others had and was about $300 cheaper!! Plus, the actual buying of the ticket was very simple and no glitches. How do you do it? Next time, I'm checking you guys first.John B.
Osaka, Japan

I want to thank your representative Kerri for all her hard work...in a world that seems to place less and less value on helping the customer, she is a big exception! She went above and beyond on several occasions in helping me, and always in a truly positive and pleasant manner! I am grateful for her wonderful customer service, and I am sure we will do business again in the future.Tammy T.
Houston, TX

I have used Cheapair.com on my last three online air travel purchases, and I am now compelled to send an email. I truly love how the CheapAir.com website is set up!! It makes it so much easier to pick between available flights the way CheapAir groups the departure and return flights into their own separate categories. I have spent endless hours, it seems, scrolling through other site’s flight options and always wind up forgetting where I left off and having to write things down, scroll up…scroll down, it’s really ridiculous. So anyway, I just wanted to say thanks for the great way the site is set up, and please please never change it!! I will be a customer for life if it stays this way!Dawn B.
Chula Vista, CA

Just a quick note to say Thank You to the folks at Cheapair.com. You are fantastic. I have not had one problem flying Cheapair, and I have been telling everyone I know about you. The company I work for uses a travel agency, and you beat their prices every time. Once again, thank you.Kim V.
Salem, IL

Thank you all so much for your website's quick and reliable service. This was my first time using your site and I was very pleased. I'd been searching everywhere for an airline ticket when I came across your site. Your price was almost $100 less than all the other sites I searched! So, once again thank you.Elayna E.
San Diego, CA

Recently I booked a round trip flight from Phoenix to Sydney using your website. I will admit that I did extensive research as I was determined to find the absolute cheapest flight. In my quest, continuously I found CheapAir to be the most inexpensive, the easiest to use, and the most informative. The site provided me with everything I needed to book the flight. I am now in the process of booking another flight through you. From now on, CheapAir.com will be the only site that I will consider for all of my travel needs. I just wanted to say thanks! and keep up the good work....Two thumbs up to CheapAir!Derick H.
Phoenix, AZ

Thank you for the cheapest fares on the net. I was reluctant to purchase tickets for my children traveling from New York to Bacerlona, Spain. After trying frantically for three days I finally got the cheapest ticket and my children enjoyed their flight. Thanks again, I am now a loyal customer and will tell all my friends about Cheap Air, the best on the net.Barbara R.
Newark, NJ

Thank you! It is only because of your service that I was able to find a reasonable rate and visit my relatives for Thanksgiving. I have been away for over 6 years, due to military service, and I look forward to my visit. Again, thanks!Andrea G.
Yuba City, CA

I just wanted to thank you again for all of your help with these reservations! You made this crazy trip possible for us to book. I am very satisfied not only with the prices and flexibility you offer, but also your wonderful customer service. Thank you again and I look forward to my next trip with CheapAir!Kelly O.
Poundbridge, NY

I would just like to thank you so much for your help in finding a really cheap fare. I have to go to London on short notice because my mother is very ill and I do not know how long she has to live. I do not have a great deal of money and so I searched all over the web. I could not believe the difference in a non stop fare. You won by a mile! In future all my flights will be booked through your company. Thank you once again!Roger C.
Burbank, CA

Wow! Thanks for working so hard on this for me. You probably don't want to hear my "speech", but here it is...I manage a small business and I am BIG on taking care of the customer. I get so aggravated with hum-hum service. What you have done has impressed me. That's not flattery, that's working hard to "take care of the customer". I will certainly tell others to visit CheapAir.com!Ron V.
Wheaton, IL

As a director who is responsible for an appointment call center for 500+ physicians, I want to commend your employees for exceptional customer service. Currently, I am finalizing a year long computer conversion...Sarah and another booking agent whose name I cannot recall could not have been more understanding, patient, empathetic, professional and wonderful! In my role, I hear the problems and rarely the good things about my operators. I found your services by chance via a website search; however, your site is now book marked in my "Favorites!" I plan to pass along your website to my friends and co-workers!Brenda F.
Charleston, SC

Excellent service. You guys came through when Cheap Tickets could not. I am a fan.Martin P.
Middleburg, FL

I am telling everyone about your website!!! I can't believe the incredible deal I got with you. I couldn't be happier!!! Thanks again and I will be using you a lot.Ray S.
Lutherville, MD

You guys are great! Thank you! I have been searching for travel deals for 3 weeks to do this thing with my kids and just when I was ready to give up...bam...there you were! You have a future frequent visitor with me!Rhonda V.
Moultonborough, NH

Thanks so much! Best on-line service I have received.

Have a great day!

Tom H.
Cleveland, OH

Thanks so much for the clear, clean, and quick way to get a ticket. I tried others for several HOURS, and scrolled down and found you and got the job done in just a few minutes.Norville O.
Wauwatosa, WI

I just found your web site today and I have already used it to book several people in my office for a trip to my corporate office in Maryland. So far I am thrilled with your service and prices. Keep it up!Suzette C.
Calverton, MD

Thank you for getting back to me so soon. I appreciate it. I tried every site there possibly was and this is the only site that had the lowest fares and was easy to navigate. This was my first time purchasing a plane ticket online...and was easier than I thought it would be. The reason for my trip is to see a relative who is sick so again thank you.Amie P.
Glastonbury, CT

You guys at support are so awesome. Thank you so much for your immediate responses. It was 4 o'clock in the morning and you guys were on top of my problem with ease. I will definitely recommend Cheap Air, Inc. to all of my family and friends. Keep up the good work!Tashico W.
Columbus, OH

I booked a trip via Cheapair.com for the first time and wanted to drop a note regarding the wonderful service. I hadn't ever heard of the site actually and was attempting (frantically) to book a trip to Jamaica last minute. I have a wedding on 17 July and wasn’t sure until today that I'd be able to go. I had a bit of trouble finding an open flight and called the Customer Support Line. My rep was Ed, and he was awesome. Ed was extremely professional, accommodating and most importantly--great sense of humor. I already told a bunch of pals to bookmark the site. Thanks!Louis D.
Livingston, NJ

Yesterday, I obviously had a large bowl of Stupid for breakfast, for I booked flights in October for the wrong days of my seminar there. Fortunately, the friend to whom I had emailed the itinerary noted my goof, and called me immediately. I called customer service, spoke with Carrie who was delightfully courteous and patient with my mistake and me, and managed to quickly and efficiently resolve my problem so I will indeed be able to be with the other 150 participants at the sewing workshop. Kudos to Carrie, she is definitely an asset to your company. Kudos to Cheapair for having great airfares and an efficient website. I shall recommend both to my family and friends!Jean K.
West Palm Beach, FL

Thank you for helping with our daughters flight to Copenhagen to start school. We only had two days notice and a budget in mind, and with tuition and all we were very worried. You made it possible. Your service is wonderful. We will check Cheap Air first in the future!Tom E.
Roscoe, IL

Two days before our road trip to Minneapolis, my buddy informed me that he is not able to travel...Not wanting to drive alone, I went on a cheap flight hunt via the net. After thirty-minutes and 7 flight sites, a light came my way...your site, “CHEAP AIR”. Wow! To purchase a ticket from Chicago to Minneapolis two days before my travel for only $164.00 including tax insured me that someone is watching over me! Thanks Cheap AIR.Gemini W.
Chicago, IL

Thank you for e-mailing me back so quick. You are great people to deal with and we can't wait to book again! Thanks!Belinda K.
Rochester, NY

Just wanted to send an e-mail to thank you guys for all your work. I ordered my tickets from you and am very impressed with the service, price and handling. My booking was a flight to Norway. I have gone to school here and traveled a lot to say the least around the world, using different booking companies. You guys seem to be very good and I will most definitely use you the next time I travel. I just wanted to drop a line and say "Thanks!" We purchased our plane tickets from your website and everything went so smoothly! The fare was the least expensive on the net and the whole process was so convenient. I was initially reluctant to buy tickets online, but you have earned a loyal customer. Thank you!Rene W.
Chicago, IL

Booked a quick trip from Pittsburgh to Minneapolis and things could not have been easier or gone smoother. Thanks Cheapair...I'll be back.Bill O.
Indiana, PA

I have been very impressed with the airfares AND service that you have provided. I booked through you on Nov 8 for Maui, for Vancouver today, and am a very satisfied customer who will keep coming back to your website in the future! I have also recommended your service to friends who travel.Kent O.
Beaverton, OR

I have used your services for 2 times now and would like to say "thank you" for the good service provided with a very decent low airfare compared to all those websites who just claim to offer lowest airfares. Will sure comeback to you again to book my future flights. To sum it up -- CheapAir is all about low airfares with good quality service.Manish V.
Phoenix, AZ

I have been searching the net trying to find a low rate on a flight to Phoenix from Tampa. Well I have to say I FOUND MY FLIGHT! You are the lowest price site around. I looked everywhere. I was looking for anything. And the flight I found is about the times I wanted, PLUS it’s a non stop flight! It's great. Keep up the great work. Thanks again.Heather S.
Phoenix, AZ

I recently flew on USAir to Providence through your website. This was my first experience using Cheap Air and I had great anxiety about whether everything would go off smoothly, but I am very happy to report that it did. In addition, when I wrote to Customer Service you sent back a very personalized email with a lot of detail about what I was supposed to do. I think that that kind of service often goes overlooked these days. Thanks for building my confidence in Cheap Air and I look forward to using you again!Helen G.
Philadelphia, PA

[CheapAir Customer Support Representative] Wayne: THANK YOU so much. You have been great to do business with. I will be making another flight, probably the latter part of August, and I will definitely book with CheapAir. I will be sure and tell my friends and family what an easy process it was, and what friendly people your company has.Cheryl C.
Nevada City, CA

I just wanted to thank you guys for making my trip to Mexico the most wonderful vacation I have ever been on. The service I received from your company was outstanding. My flight to Mexico and back home could not have been better. I was very impressed and plan to go through your company for all of my travel needs from now on. Thanks again.Sherry D.
Williamsburg, IA

I recently booked a complicated flight through your service. Ella assisted me throughout the process, and I can't say enough good things about the service I received. Thank you, CheapAir.com. I've always been a Travelocity customer and I feel I have just been welcomed into a new family.Barbara B.
New York, NY

I am writing to you to sing the praises of one of your employees, Ella Casey. Today I called Cheapair to arrange an earlier departure than the one for which I was ticketed- a week from today. My mother who lives in France is suddenly very ill and I need to get to her as soon as possible. Ella was so patient and looked into every conceivable option to try to get me to my mother. Over the years I have dealt with many many many agents and not one has ever shown so much concern and made such an effort. Ella is an outstanding employee and her diligence is exceptional. She represents your company superbly.Kristina G.
Harrison, NY

Hello from Australia. My husband & I have just spent 2 hours at the travel agents, attempting to book internal flights for our trip to the States in September. She was unable to find any direct flights where we wanted. When I came home, I decided to check out your site again & within 1/2 hour I had booked 3 flights, without stopovers, saving us hours of time wasted sitting in airports. Thank you very much. Keep up the good work!Sue D.
Abbotsford, Australia

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