Help
Frequently Asked Questions
Below are the questions we get asked most often:
- What can I do if I did not receive my email confirmation?
- How can I change a flight I have booked?
- What is an E-ticket?
- What does "Re-confirming" mean and why do you recommend I do it within 72 hours of my departure?
- Can I cancel my tickets and get a refund?
- How many bags can I check and what items are forbidden by security?
- What are the rules regarding children traveling alone? (Unaccompanied Minor)
- If I don't have a credit card, can I still buy tickets?
- How do I book a reservation for passengers with disabilities or special needs?
- Is it safe to buy online?